Making Your Deposit
Your reservation will be tentatively held for 2 weeks while we await your deposit. A 50% deposit is required to secure your reservation and the 50% balance is due 60 days prior to your trip date. For information on how to make a deposit, please contact us at: email@example.com.
Cancellation Policy: Cancellations made more than 60 days prior to your trip date will incur a 50% cancellation fee or, in certain cases your deposit may be rolled over towards a reservation for the following season. Cancellations made 30-60 days prior to your trip date will incur a 75% cancellation fee. Cancellations made less than 30 days prior to your trip date will incur a 100% cancellation fee.
Air Travel: For air travel assistance we recommend the services of Alicia Regueiro at Holdy Tours. firstname.lastname@example.org, ph: 1-800-446-1111. Alicia specializes specifically in travel to and within Chile, Argentina and other Latin American destinations.
Travel documents: US and UK citizens do not need a visa to travel to Chile if staying for 90 days or less. Upon entering the country you will be asked to fill out a small form called the “tourist card”. This is usually given to you on the plane along with an agricultural declaration (bringing in plant or animal products is strictly prohibited). When you pass through customs, a copy of your “tourist card” will be given to you in the form of a receipt that says PDI on it. This is your tourist visa and is valid for 3 months. Be sure to keep this piece of paper with your passport!!! You must present this document when you leave the country so, don’t lose it. If you do lose it, it may cause significant delays at customs when you are leaving Chile.
Reciprocity Fee: There is a reciprocity fee charged to citizens of Canada (US$132) and Australian (US$95) entering Chile via the main airport in Santiago (SCL). *This is what these countries charge for Chilean citizens to apply for a visa to those countries. It is a one-time fee valid for the life of your passport. This fee may be about to go up so, you may want to check with The Chilean Embassy before you travel: http://www.chile-usa.org/fastfacts.htm
Vaccinations: There are no shots recommended for travel to southern Chile. Always a good idea to stick to bottled water during your visit although water quality in Patagonia is generally excellent. We have a UV water purification system at the lodge and the tap water there is 100% safe to drink.
Travel insurance: Travel insurance is highly recommended to cover you incase you need to cancel your trip or, have a mishap during your travels. Some travel insurance providers we recommend are: http://www.travelexinsurance.com/ http://www.travelguard.com/ and for added security you may want to consider: https://www.globalrescue.com/plans.cfm?view=shortterm
Tipping and gratuities: Tipping is discretionary and based entirely on the level of satisfaction you have with your trip experience and the performance of our staff. In general, tips from satisfied guests average around 10% of your package price (i.e. $400-$500 per person for the week). Tips can be left with Rex (or the lodge manager) at the end of your stay and will be distributed accordingly among the guides and lodge staff. US$ cash best.
Communication at the lodge: There is no WiFi available at the lodge. However, there is now a cellular connection that reaches the lodge so, if you have an international roaming plan, you should be able to communicate using that. WiFi is also available at a small village located about 15 minutes away and we typically stop by there once or twice a week to download e-mails on our way to go fishing.
Useful things you can bring for the lodge: Coffee! Believe it or not, it’s hard for us to find good quality coffee here in southern Chile. If you are a coffee drinker you may want to bring down a pound or two of your favorite beans. Music: We can always use new music for our library so, if you have something new or unique you would like to contribute, it would be very welcome. Bringing it on a pen drive or such is best. Also, if you have any movies on cd at home you are likely to never watch again, we’d be happy to take them. Staff would greatly appreciate. Thanks!